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Tieroom Customer Service

 
 



 

1. Contact customer service


Nothing is more important to us than making you, our customer, happy.  Don't hesitate to contact us with any question, no matter how small or big.
 
The best way to reach us is via email at info@tieroom.co.uk. Find more options at our contact page.
 
 

2. Prices, Shipping and Returns


Shipping time and cost

Please se our shipping guide at Shipping and Delivery

We can only take full responsibility for recorded deliveries (i.e. Fedex). If you choose our non-recorded option (airmail untracked 3-6 days), our responsibility ends once the package has left our warehouse. Don't be alarmed though, over 99% of the non-recorded packages still reach customers on time and it's extremely rare for packages to disappear completely.

 

VAT

The prices stated on our site all include UK VAT (20%). If your shipping address is outside of the EU we will not charge you for VAT and it will automatically be deducted from your total at the checkout. 

 

Exchange and returns

No purchase is completed before the customer has seen and approved the product. Please se our return guide at Returns and Exchanges.

 

Complaints

If your product or package is damaged on delivery please contact us through email info@tieroom.co.uk and we will replace your product as soon as possible. We will pay any postage costs involved. With your new products we will send a pre-addressed and stamped envelope for the return of your damaged product.

 

Secrecy and safety

Tieroom always guarantee your safety when shopping online. All information regarding payments such as  credit card details are sent encrypted and never stored with us. Neither your personal details nor your e-mail address will be given to any third party.



3. Frequently Asked Questions


What is Tieroom?

Quality neck wear is our thing. So is keeping sane prices and providing amazing customer service.

 

Who are you?

Tieroom is a Swedish family owned business who have been designing and selling ties since 2004. Founded by Niklas and Christian (two half Swedish half English brothers) and Niklas' wife Louise. Sweden is a country well known for it´s great taste in design and Tieroom follow in that tradition with our unique design where we mix British classics with a contemporary Swedish touch.

 

Since I can't actually touch your ties over the Internet, can you tell me if they are thin or thick?

Our ties are more towards the thick side. We make all of our neckties using a high concentration of silk as well as a thicker interlining ensuring it has that luxurious heavy feel. Typically features for thicker ties are that they are more resilient and last longer. They also are able to make a sturdier and fuller knot.

 

How many designs are you offering?

We currently offer you more than 400 unique designs. Additionally, we restock past designs that sell out quickly after their original release. And to always be able to offer you a fresh collection and a lot to choose from, we top up with new and fresh ties several times a year.

 

I need to buy several ties of the same design. Do you have enough in stock?

Are you looking to buy a larger quantity of the same necktie? Do we have enough of that design to meet your order? Contact us to find out. If we don't have enough ties in stock, we'll be happy to have our seamstress create as many as you need.

 

How can I contact you?

Your best option is to email us at info@tieroom.co.uk. For phone and other options see our page Contact Us.

 

Is my email and credit card information kept confidential and secure?

When ordering online, your credit card information is handled electronically with no human contact. Tieroom always guarantee your safety when shopping online. All information regarding payment with credit card is sent encrypted. Tieroom does not store your credit card details. Neither your personal details nor your e-mail address will be given to any third party.

 

Can I get my order gift wrapped?

Currently the automated chekout process doesn't offer gift wrapping as an option but at tieroom.com we aim to please so simply drop an e-mail referring to your order and we will make it happen. We will elegantly package your ties in black and gold gift wrapping and send direcltly to the address of your choice.

If you wish, we can also include a personal handwritten note (your secrets will, of course, stay safe with us).

 

How will I know that my order is being processed?

You will know that your order was acknowledged when you have received a confirmation e-mail message from us at the time the credit card transaction completes.
If you didn't get this email confirmation, check your spam folder. If it isn't there, please email us at info@tieroom.co.uk with the details of your order.

 

Why can't I log in? Why aren't products added to my cart when I click buy?
Our store requires you have cookies enabled. Open the preferences of your browser and enter the security section. Make sure you have cookies enabled. Then reload Tieroom and everything should work fine.
 
I have a question not answered in this FAQ.

Send an e-mail to info@tieroom.co.uk and we will answer it right away.