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Tieroom Customer Service
1. Contact customer service
Nothing is more important to us than making you, our customer, happy. Don't hesitate to contact us with any question, no matter how small or big.
2. Prices, Shipping and Returns
We ship our products by mail to any country in the world. Your package will be sent within 24 hours of your order. Normal shipping time is 4-5 working days. If possible we will deliver the package to your door. For bigger orders your package can be picked up at your nearest post office.
Shipping is free if you use normal non-recorded priority air mail. If you wish to have your package sent recorded with UPS with the ability to track it, the cost is £13. The shipping cost is always the same no matter how big your order is.
We can only take full responsibility for recorded deliveries. If you choose non-recorded, our responsibility ends once the package has left our warehouse. Don't be alarmed though, over 95% of the non-recorded packages still reach customers on time and it's extremely rare for packages to disappear completely.
The prices stated on our site all include VAT. As UK and Sweden both are members of the EU and Tieroom is a Swedish company, the applicable VAT is 25%.
Exchange and returns
No purchase is completed before the customer has seen and approved the product. You can always return your product within 60 days from date of delivery if you are not satisfied with your order and you will then get a full refund. To qualify for a refund, the product must be unused and be sent back in its original packaging. When exchanging a product the buyer has to cover the postage costs.
When returning a product please use this address:
If your product or package is damaged on delivery please contact us through email firstname.lastname@example.org and we will replace your product as soon as possible. We will pay any postage costs involved. With your new products we will send a pre-addressed and stamped envelope for the return of your damaged product. Please also provide a description of the damage.
Secrecy and safety
Tieroom AB always guarantee your safety when shopping online. Our payments are handled by leading swedish payment provider Dibs . All information regarding payment with credit card is sent encrypted. Tieroom does not store your credit card details. Neither your personal details nor your e-mail address will be given to any third party.
3. Frequently Asked Questions
What is Tieroom?
Quality silk neckties is our thing. So is keeping sane prices.
Who are you?
Tieroom is a swedish family owned business who have been designing and selling ties since 2004. The company, Tieroom AB, has it's headquarters in Uppsala, a city located in the heart of Sweden. Sweden is a country well known for it´s great taste in design and Tieroom follow in that tradition with our unique design where we mix classics with a contemporary swedish vibe. We currently offer you a collection of over 300 designs.
Since I can't actually touch your ties over the Internet, can you tell me if they are thin or thick?
Our ties are more towards the thick side. We make all of our neckties using a high concentration of silk as well as a thicker interlining ensuring it has that luxurious heavy feel. Typically features for thicker ties are that they are more resilient and last longer. They also are able to make a sturdier and fuller knot.
How many designs are you offering?
We currently offer you more than 400 unique designs. Additionally, we restock past designs that sell out quickly after their original release. And to always be able to offer you a fresh collection and a lot to choose from, we top up with new and fresh ties several times a year.
I need to buy several ties of the same design. Do you have enough in stock?
Are you looking to buy a larger quantity of the same necktie? Do we have enough of that design to meet your order? Contact us to find out. If we don't have enough ties in stock, we'll be happy to have our seamstress create as many as you need.
How can I contact you?
You can contact us by email email@example.com or if you for some reason wish to write to us or if you need to return a tie use the following address: Tieroom AB, Dimgatan 1, 75431, Uppsala, Sweden.
Is my email and credit card information kept confidential and secure?
When ordering online, your credit card information is handled electronically with no human contact. Tieroom always guarantee your safety when shopping online. Our payments are handled by the swedish market leading payment provider DIBS. All information regarding payment with credit card is sent encrypted. Tieroom does not store your credit card details. Neither your personal details nor your e-mail address will be given to any third party.
Can I get my order gift wrapped?
Currently the automated chekout process doesn't offer gift wrapping as an option but at tieroom.com we aim to please so simply drop an e-mail referring to your order and we will make it happen. We will elegantly package your ties in black and gold gift wrapping and send direcltly to the address of your choice.
If you wish, we can also include a personal handwritten note (your secrets will, of course, stay safe with us).
How will I know that my order is being processed?
You will know that your order was acknowledged when you will receive a confirmation e-mail message from us at the time the credit card transaction completes.
If you didn't get this email confirmation, check your spam folder. If it isn't there, please email us at firstname.lastname@example.org with the details of your order.
Why can't I log in? Why aren't products added to my cart when I click buy?Our store requires you have cookies enabled. Open the preferences of your browser and enter the security section. Make sure you have cookies enabled. Then reload Tieroom and everything should work fine.
I have a question not answered in this FAQ.
Send an e-mail to email@example.com or use the form under contact and we will answer it as soon as possible.