RETURNS AND EXCHANGES

You can always return your product within 60 days from date of delivery for any reason.

1. Return/Exchange process

For returns
  • If not damaged, use the same packaging the products came in. Else use any other box or envelope of suitable size.
  • If you use the same packaging, remove or cover your address
  • Apply the sticker with our return address. You'll find it at the bottom of the receipt.
  • Carefully put the products you want to return into the package.
  • Tick the products you are returning on the receipt and add it to the package.
  • Close the package and make sure it's properly sealed. Add extra tape if needed.
  • Add stamps and leave in your nearest post box or bring to your post office.
If you want to have a receipt to keep, we can email you a new printable copy.

For exchanges

If you want to exchange one or several products in your order, simply place a new order for the products you want and then perform a normal return, as described above, for the products you do not want to keep from your first order.

2. Address for returns

Tieroom
European Business Centre
6 Thornes Office Park
Monckton Road
WAKEFIELD
WF27AN
England

☞ Remember to send the receipt together with the products you wish to return ☜

3. TIME FOR PROCESSING REFUNDS

After reaching our UK warehouse, your return will travel to our main European warehouse where the return is processed. Then the bank needs a few days to get the money to your account.

After you have sent us your products, please allow for 3 weeks until your money is back in your account.

4. Contact us

Don't hesitate to contact us if you have any questions regarding how to return or exchange products. You reach us best via email at [email protected]. You can also call us on 020 3769 3726 .

Note!

The return shipping costs are paid by the customer.

You are free to open and try on the products at home but other than that the products are to be unused, in the same shape they arrived and in their original packaging to qualify for a refund.

If you have received a discount with your order, this will be deducted from any returned amount if the terms for the discount are no longer fulfilled.

Returns and Exchanges

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