RETURNS AND EXCHANGES
You can always return your product within 60 days from date of delivery for any reason.
1. Return/Exchange processFor returns
- If not damaged, use the same packaging the products came in. Else use any other box or envelope of suitable size.
- If you use the same packaging, remove or cover your address
- Apply the sticker with our return address. You'll find it at the bottom of the receipt.
- Carefully put the products you want to return into the package.
- Tick the products you are returning on the receipt and add it to the package.
- Close the package and make sure it's properly sealed. Add extra tape if needed.
- Add stamps and leave in your nearest post box or bring to your post office.
If you want to exchange one or several products in your order, simply place a new order for the products you want and then perform a normal return, as described above, for the products you do not want to keep from your first order.
2. Address for returns
European Business Centre
6 Thornes Office Park
☞ Remember to send the receipt together with the products you wish to return ☜
3. TIME FOR PROCESSING REFUNDS
After reaching our UK warehouse, your return will travel to our main European warehouse where the return is processed. Then the bank needs a few days to get the money to your account.